Shipping Info

Plan delivery around both order processing and shipping, especially if your basketball goal needs to be ready for an installation, school opening or facility event.

Processing and shipping times

  • Standard order processing: 2 business days, with a 3 PM Central cutoff, Monday through Friday. Orders placed after the cutoff, or on a weekend, begin processing the next business day.
  • Estimated shipping time: 7–10 business days.

Processing and shipping are separate stages. These timings are estimates, not a guaranteed delivery date. If you have a specific deadline, contact Quality Hoops before ordering so we can review your selected equipment and delivery needs.

Tracking

After your order ships, tracking is sent to the email on the order (Shopify shipping notification). If you do not see it, check spam, then email [email protected] with your order number and we will send the tracking details. Processing is 2 business days with a 3 PM Central Monday–Friday cutoff before the order ships; tracking is not available until the carrier has the shipment.

Special-color and custom padding

Special padding colors or custom pads add an additional 7–10 days for production. Confirm the timing of your chosen padding when planning your order. Special-color and custom pads are non-returnable custom products. If something arrives incorrect, contact us right away with photos at [email protected] or (405) 339-0055.

Deliveries outside the continental 48 states

Delivery outside the continental 48 states requires a custom freight quote. Contact us with the product and delivery location before placing your order.

Prepare for freight delivery

Most residential and small-business deliveries are to the end of your driveway — you do not need a loading dock. Freight arrives on a pallet; you (or your crew) unload it. Have enough people and any equipment you need ready before the driver arrives. If unloading takes longer than 30 minutes after arrival, the carrier may charge a detention fee. Carriers typically call to schedule delivery. If you need a liftgate or other special service, tell us when you order so we can arrange it with the carrier when possible.

Basketball equipment can require freight delivery. Read our freight delivery rules and inspection checklist for delivery appointments, unloading and reporting shipping damage.

Questions about your order? Call (405) 339-0055 or email [email protected].