Freight Rules

Damage / Missing Items: Inspect your shipment before signing the delivery receipt. If it is damaged, note the damage on the delivery slip, refuse delivery, and contact Quality Hoops as soon as possible. Note any missing items on the delivery receipt and report them to Quality Hoops as soon as possible. If you discover concealed damage or missing items after delivery, or your shipment was left without a signature, contact the delivering terminal and Quality Hoops as soon as possible.

Inside Delivery: Standard freight delivery is to the end of your driveway. Quality Hoops does not authorize inside delivery charges. If you ask the driver to move the product into a garage, backyard, side yard, or beyond the driveway, the carrier considers this inside delivery, and any additional fee is your responsibility.

Storage Fees / Re-delivery: Please provide a direct phone number so the freight company can contact you to schedule delivery. An incorrect number or being unavailable to receive your shipment can result in storage fees. Carriers usually require delivery within 48 hours of the shipment arriving at the destination terminal. If you schedule delivery and are not present when the carrier arrives, your shipment will be returned to the terminal, causing a delay and additional re-delivery charges.

Address Changes / Reconsignment: Please confirm that your shipping address is correct before your order ships. Freight carriers charge an additional reconsignment fee for address changes after shipment, including corrections to an incorrect address on the original bill of lading. This fee applies whether the new address is one block away or in another town.

Unloading / Detention Fees: You are responsible for having the appropriate equipment available to unload your order. If unloading takes longer than 30 minutes after the driver arrives, the carrier will charge a detention fee for the additional time. Most single-unit and residential deliveries can use a lift gate, but some larger portable units and large quantities cannot. Contact Quality Hoops if you have questions about unloading your shipment.

Free Shipping Eligibility: Orders of $2,500 and up qualify for free shipping within the contiguous 48 states and Washington, DC. Alaska, Hawaii, and destinations outside this area are not eligible for free shipping. Existing product-based shipping rates apply to orders below $2,500.